PLEASE NOTE, THESE TERMS AND CONDITIONS APPLY TO CONSUMERS.  IF YOU ARE PURCHASING A COURSE AS A BUSINESS PLEASE READ OUR B2B TERMS AND CONDITIONS FOUND HERE.

 

“consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession".  If you are unsure, please check with your local Citizens Advice.

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ACTIVE HEALTH GROUP (trading as Active Health Group of 20-22 Wenlock Road, London N1 7GU, England) (“we”, “us”, “our”)

1. Introduction
1.1 These Terms & Conditions, together with our Privacy Notice and Website Terms of Use, govern your purchase of an Online Course via our website (www.activehealthgroup.co.uk) (“Website”).
1.2 Please read these terms carefully prior to placing your order. By ordering an Online Course you accept that you are bound by them. If you do not agree, you must not proceed.
1.3 These Terms apply only to individuals acting outside their trade, business, craft or profession (i.e. consumers). If you are purchasing on behalf of a business or organisation, please refer to our B2B Terms & Conditions.

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2. About Us
We are Active Wellness Centre Ltd trading as Active Health Group. Registered number 13659909. Registered office: 20-22 Wenlock Road, London N1 7GU, England.

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3. The Online Course
3.1 We deliver the Online Course with reasonable care and skill, consistent with professional standards.
3.2 Each Course is described on our Website and in the Information Module you receive on enrolment.
3.3 Each Course has a published access duration (for example 12 months, 18 months) and an expiry date set out in your Confirmation email or in the Course Information Module.
3.4 Course expiry means that after the access period ends the Course content will no longer be available, and you cannot regain access unless you repurchase access.
3.5 “Lifetime access” invites apply only to those learners invited into our alumni or membership area; “lifetime of the course” means until we withdraw or substantially revise the Course.
3.6 We may revise or change the Course content, schedule, modules, tutors or awarding body without prior notice, provided the Course still meets the description given at time of purchase.
3.7 The Course is provided on an “as-is” and “as-available” basis; we do not guarantee uninterrupted access.

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4. Your Obligations
4.1 You warrant that you are at least 18 years old and legally able to contract.
4.2 You agree to provide accurate information and keep your details up to date.
4.3 You agree to keep your login credentials safe and not share access with anyone, or assign the Course to another person.
4.4 Where the Course includes live sessions, private groups or interactive elements you agree to:
 a) act responsibly and respectfully;
 b) not record sessions unless permitted;
 c) not share other learners’ confidential information;
 d) not use the private group to promote your own business or services without our express consent.
4.5 You accept that the Course may involve self-reflection, decision-making or lifestyle change. Any actions you take following the Course are entirely your responsibility; we do not guarantee particular results.

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5. Access, Inactivity, Suspension & Deletion
5.1 Access to the Course is granted once payment is received and your account is activated.
5.2 If the Account shows no login or activity for six (6) months we may suspend your access.
5.3 If the Account remains inactive for twelve (12) months we may permanently delete your account and all associated data. Deleted accounts cannot be reinstated.
5.4 No refund or credit is available solely because of inactivity, suspension or deletion under clauses 5.2 or 5.3.
5.5 If you request reinstatement of access between months 6 and 12 and the Course itself is still within its access duration, we may charge a reactivation fee of £100. If the Course expiry date has passed, we cannot reinstate access.
5.6 It is your responsibility to keep track of your own schedule and the expiry date— we do not send reminders.

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6. Fees and Payment
6.1 The Course fee is displayed on our Website at the time of booking, in GBP.
6.2 Payment must be made in full before access is granted, unless an instalment plan is expressly offered.
6.3 We reserve the right to change prices; the fee confirmed in your Confirmation email is the one you will pay.

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7. Technical Support
We provide general technical support for the duration of your Course access period. This support is strictly limited to issues arising from our Course content or its delivery (such as modules failing to load). It does not cover faults with your own hardware, software, internet connection, browser settings or platform-level issues attributable to the third-party provider (for example LearnWorlds).

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8. Consumer Cancellation Rights (“Cooling-Off Period”)
8.1 Under the Consumer Contracts Regulations you normally have 14 days from the date of purchase to cancel and obtain a refund.
8.2 However, by confirming that you wish to begin the Course immediately upon purchase and accessing the Course, you acknowledge that you lose your right to cancel once the Course has been made available to you in full.
8.3 If you have not accessed the Course and notify us within 14 days of purchase you may cancel and receive a full refund. If you begin the Course or access it, you forfeit that right.
8.4 After access has been granted, refunds are only available in the case of a fault as described in Clause 4.8.

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9. Refunds and Termination
9.1 No refund is available once the Course has commenced and been made available in full (unless a fault exists).
9.2 We may terminate your access immediately and without refund in the event you commit a material breach of these Terms, fail to pay any fee, or act in any way which is disruptive or prevents the enjoyment of the Course by others.
9.3 Termination by you does not entitle you to a refund.

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10. Intellectual Property
10.1 All Course materials remain our (or our licensors’) intellectual property.
10.2 You are granted a non-exclusive, non-transferable licence to use the Course materials for your personal learning only.
10.3 You must not copy, share, publish, rent or commercially exploit any part of the Course materials without our express written permission.

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11. Liability
11.1 We provide no guarantee of specific results; outcomes depend on you, your circumstances and your diligence.
11.2 Except for death or personal injury caused by our negligence or liability that cannot legally be excluded, our total liability is limited to the fee you paid for the Course.
11.3 We are not liable for indirect or consequential losses, loss of income, loss of business, or failure to complete the Course within the access period.

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12. General Legal Terms
12.1 If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remainder of the Terms continue in full force and effect.
12.2 We may update these Terms from time to time. The version in force at the time of your purchase applies.
12.3 These Terms are governed by the laws of England and Wales and you submit to the non-exclusive jurisdiction of the English Courts.
12.4 Your failure to enforce any right under these Terms does not amount to a waiver of that right.

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13. Where to Find Further Information
For full details regarding your rights as a consumer, you may contact your local Citizens Advice Bureau or visit https://www.gov.uk/consumer-protection
For our Privacy Policy and Cookie Policy please see the links in the Website footer.