PLEASE NOTE, THESE TERMS AND CONDITIONS APPLY TO CONSUMERS.  IF YOU ARE PURCHASING A COURSE AS A BUSINESS PLEASE READ OUR B2B TERMS AND CONDITIONS FOUND HERE.

 

“consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession".  If you are unsure, please check with your local Citizens Advice.

​

ACTIVE WELLNESS CENTRE LIMITED (trading as Active Health Group of 20-22 Wenlock Road, London N1 7GU, England) (“we”, “us”, “our”)

1. Introduction
1.1 These Terms & Conditions, together with our Privacy Notice and Website Terms of Use, govern your purchase of an Online Course via our website (www.activehealthgroup.co.uk) (“Website”).
1.2 Please read these terms carefully prior to placing your order. By ordering an Online Course you accept that you are bound by them. If you do not agree, you must not proceed.
1.3 These Terms apply only to individuals acting outside their trade, business, craft or profession (i.e. consumers). If you are purchasing on behalf of a business or organisation, please refer to our B2B Terms & Conditions.

​

2. About Us
We are Active Wellness Centre Ltd trading as Active Health Group. Registered number 13659909. Registered office: 20-22 Wenlock Road, London N1 7GU, England.

​

3. The Online Course
3.1 We deliver the Online Course with reasonable care and skill, consistent with professional standards.
3.2 Each Course is described on our Website and in the Information Module you receive on enrolment.
3.3 Each Course has a published access duration (for example 12 months, 18 months) and an expiry date set out in your Confirmation email, or in the Course Information Module.  For each course access duration please see the relevant course page prior to booking the course.
3.4 Course expiry means that after the access period ends the Course content will no longer be available, and you cannot regain access unless you repurchase access.
3.5 “Lifetime access” invites apply only to those learners invited into our alumni or membership area; “lifetime of the course” means until we withdraw or substantially revise the Course.
3.6 We may revise or change the Course content, schedule, modules, tutors or awarding body without prior notice, provided the Course still meets the description given at time of purchase.
3.7 The Course is provided on an “as-is” and “as-available” basis; we do not guarantee uninterrupted access.
3.8 Where a Course leads to or contributes towards a qualification issued by a third-party awarding organisation, that organisation may amend its requirements, assessments or standards from time to time. We are not responsible for changes imposed by awarding organisations or regulators.

3.9 While we aim to ensure that all information on our Website is accurate, the definitive description of the Course content, requirements, access duration and structure is contained within the Course materials and information provided within the Online Learning Platform after enrolment.

3.10 Course Extensions. Requests for extensions to the Course access period must be made before the Course expiry date. Extensions are not guaranteed and are granted at our sole discretion.

Where an extension is approved, an extension fee may apply. The applicable fee and revised expiry date will be confirmed before access is extended. The Client acknowledges that granting an extension may affect eligibility for certification, external endorsement, or awarding-body deadlines. By accepting an extension, the learner confirms that they understand and accept any such impact.

​

4. Your Obligations
4.1 You warrant that you are at least 18 years old and legally able to contract.
4.2 You agree to provide accurate information and keep your details up to date.
4.3 You agree to keep your login credentials secure and confidential. Access to the Course is strictly limited to the individual learner who purchased it. You must not share your login details, allow another person to access the Course using your account, or transfer the Course to another person.  We may limit the number of devices or simultaneous sessions associated with a single account.
4.4 Where the Course includes live sessions, private groups or interactive elements you agree to:
 a) act responsibly and respectfully;
 b) not record sessions unless permitted;
 c) not share other learners’ confidential information;
 d) not use the private group to promote your own business or services without our express consent.

    e) live session requirements are outlined on the relevant course information page. It is the learner’s responsibility to review and understand these requirements before booking. By enrolling, learners confirm that they have read and accepted the live attendance requirements associated with their course.

4.5 Learner Conduct.  We aim to maintain a respectful and supportive learning environment. If a learner behaves in a manner that is abusive, disruptive, persistently argumentative, or otherwise interferes with the learning experience of others or the operation of the Course, we reserve the right to suspend or terminate access to the Course, live sessions, or community areas without refund.

4.6 You accept that the Course may involve self-reflection, decision-making or lifestyle change. Any actions you take following the Course are entirely your responsibility; we do not guarantee particular results.
4.7 Use of Artificial Intelligence. Learners may use artificial intelligence tools for support or research purposes only. Submitting work generated substantially by AI or presenting AI-generated content as your own original work may result in referral, reassessment, or disciplinary action in accordance with our academic integrity procedures.

​

5. Access, Inactivity, Suspension & Deletion
5.1 Access to the Course is granted once payment is received and your account is activated.
5.2 If the Account shows no login or activity for six (6) months we may suspend your access.
5.3 If the Account remains inactive for twelve (12) months we may permanently delete your user account and learning access. Certain records may be retained where required for legal, regulatory or administrative purposes.
5.4 No refund or credit is available solely because of inactivity, suspension or deletion under clauses 5.2 or 5.3.
5.5 If you request reinstatement of access between months 6 and 12 and the Course itself is still within its access duration, we may charge a reactivation fee of £100. If the Course expiry date has passed, we cannot reinstate access.
5.6 It is your responsibility to keep track of your own schedule and the expiry date; we do not send reminders.

​

6. Fees and Payment
6.1 The Course fee is displayed on our Website at the time of booking, in GBP.
6.2 Payment must be made in full before access is granted, unless an instalment plan is expressly offered.
6.3 We reserve the right to change prices; the fee confirmed in your Confirmation email is the one you will pay.

6.4 Instalment Plans

Where a payment instalment plan is offered, the learner agrees to pay the full Course fee in accordance with the agreed schedule.

If any instalment payment is missed, declined or cancelled, we reserve the right to suspend access to the Course immediately until payment is brought up to date.

Continued failure to make payment may result in permanent removal of Course access. The full outstanding balance of the Course fee may become immediately due and payable.

The instalment plan is a payment facility only. By selecting an instalment plan the learner agrees to pay the full Course fee, regardless of whether they continue to access the Course.

​

7. Technical Support
7.1 We provide general technical support for the duration of your Course access period. This support is strictly limited to issues arising from our Course content or its delivery (such as modules failing to load). It does not cover faults with your own hardware, software, internet connection, browser settings or platform-level issues attributable to the third-party provider (for example LearnWorlds).
7.2 We are not responsible for interruptions caused by third-party platform providers or hosting services beyond our reasonable control.

​

8. Consumer Cancellation Rights (“Cooling-Off Period”)
8.1 Under the Consumer Contracts Regulations you normally have 14 days from the date of purchase to cancel and obtain a refund.
8.2 However, by confirming that you wish to begin the Course immediately upon purchase and accessing the Course, you acknowledge that you lose your right to cancel once the Course has been made available to you in full.
8.3 If you have not accessed the Course and notify us within 14 days of purchase you may cancel and receive a full refund. If you begin the Course or access it, you forfeit that right.
8.4 After access has been granted, refunds are only available in the case of a fault as described in Clause 9.1.

​

9. Refunds and Termination
9.1 No refund is available once the Course has commenced and been made available in full (unless a fault exists).
9.2 We may terminate your access immediately and without refund in the event you commit a material breach of these Terms, fail to pay any fee, or act in any way which is disruptive or prevents the enjoyment of the Course by others.
9.3 Termination by you does not entitle you to a refund.

​

10. Intellectual Property
10.1 All Course materials remain our (or our licensors’) intellectual property.
10.2 You are granted a non-exclusive, non-transferable licence to use the Course materials for your personal learning only.
10.3 You must not copy, share, publish, rent or commercially exploit any part of the Course materials without our express written permission.

​

11. Liability
11.1 We provide no guarantee of specific results; outcomes depend on you, your circumstances and your diligence.
11.2 Except for death or personal injury caused by our negligence or liability that cannot legally be excluded, our total liability is limited to the fee you paid for the Course.
11.3 We are not liable for indirect or consequential losses, loss of income, loss of business, or failure to complete the Course within the access period.

​

12. General Legal Terms
12.1 If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remainder of the Terms continue in full force and effect.
12.2 We may update these Terms from time to time. The version in force at the time of your purchase applies.
12.3 These Terms are governed by the laws of England and Wales and you submit to the non-exclusive jurisdiction of the English Courts.
12.4 Your failure to enforce any right under these Terms does not amount to a waiver of that right.
12.5 Personal data is processed in accordance with our Privacy Policy and applicable UK data protection legislation including the UK GDPR and Data Protection Act 2018.

12.6 We are not liable for delay or failure to perform where this results from events beyond our reasonable control including but not limited to platform outages, internet failure, illness, regulatory change, or acts of God.

​

13. Where to Find Further Information
For full details regarding your rights as a consumer, you may contact your local Citizens Advice Bureau or visit https://www.gov.uk/consumer-protection
For our Privacy Policy and Cookie Policy please see the links in the Website footer.