Online Course Booking Terms and Conditions (B2B)

PLEASE NOTE, THESE TERMS AND CONDITIONS APPLY TO BOOKINGS MADE BY BUSINESSES, NOT CONSUMERS.

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“consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;

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ACTIVE HEALTH GROUP (Trading as Active Health Group, Registered Company No. 13659909, Registered Office: 20-22 Wenlock Road, London N1 7GU) (“we”, “us”, “our”)

1. Introduction

1.1 These Terms & Conditions, together with our Privacy Notice and Website Terms of Use, govern your purchase of an Online Course via our website (www.activehealthgroup.co.uk) when you are purchasing in the course of a business, trade, craft or profession (“Client”).
1.2 By placing an order for an Online Course you confirm that you are authorised to act on behalf of the organisation named in the purchase and you agree to be bound by these Terms.
1.3 These Terms prevail over any purchase conditions which the Client may purport to apply (except where we expressly agree in writing otherwise).

2. Definitions

“Account” means the login credentials and user profile created for each Learner.
“Client” means the business, organisation, training department, or professional body purchasing the Course.
“Learner” means the individual(s) to whom the Client grants access via the Course.
“Course” means any online training or digital learning product offered by us.
“Content” means all materials provided as part of the Course (videos, downloads, assessments, remote sessions, resources).
“Website” means our website at www.activehealthgroup.co.uk and any associated sub-domains or learning platforms.

3. The Course – Access, Duration and Expiry

3.1 We shall provide the Course with reasonable care and skill, in accordance with best practice for online training.
3.2 The Course description, access period (for example 12 months, 18 months) and expiry are published on our Website and in the Learner Information Module.
3.3 Access to the Course is granted once payment has cleared and your Learner(s) have been activated.
3.4 Each Course shall expire at the end of the stated access period; after expiry, login access and Content shall be disabled and cannot be reinstated under the original enrolment.
3.5 “Lifetime access” is only valid where explicitly stated, and for the lifetime of the Course in its published form (i.e., until withdrawal or major revision).
3.6 We may modify, replace, update or withdraw the Course Content, tutors or schedule where reasonably required (for example due to accrediting-body change or resource availability). We shall ensure that the Course remains materially equivalent to that described at purchase.

4. Account Inactivity, Suspension & Deletion

4.1 Learner Accounts showing no login or activity for six (6) consecutive months may be suspended by us at our discretion.
4.2 If a Learner’s Account remains inactive for twelve (12) consecutive months, we may permanently delete the Account and associated data.
4.3 Deleted Accounts cannot be restored and access cannot be reinstated under the prior enrolment.
4.4 No refunds, credits or compensation are payable as a result of suspension or deletion under this clause.
4.5 Where a Learner’s Account is suspended between month 6 and month 12 and the Course is still within its access period, we may offer reactivation upon payment of a reactivation fee of £100. If the Course access period has expired then reactivation is not available.

5. Client Responsibilities & Learner Conduct

5.1 The Client shall ensure that all Learners comply with these Terms and the Course requirements.
5.2 The Client shall provide accurate contact and Learner information and keep it up-to-date.
5.3 Learners shall not share their login credentials, transfer access, or permit third-party use.
5.4 Where the Course includes live sessions, private groups or interactive forums:
 a) Learners shall act professionally and respectfully,
 b) not record or rebroadcast Sessions unless expressly permitted,
 c) not share other Learners’ confidential information,
 d) not promote commercial products or services in private or group areas without our prior written consent.
5.5 The Client shall ensure that Learners have adequate hardware, software, internet connectivity and access to the learning platform; we are not liable for failure to access the Course due to Learner or Client technical limitations.

6. Intellectual Property

6.1 All Course Content remains our intellectual property or that of our licensors.
6.2 We grant the Client, on behalf of Learners, a limited, non-exclusive, non-transferable licence to access and use the Content only for internal training and learning.
6.3 The Client shall ensure that neither it nor its Learners copy, reproduce, share, modify, commercially exploit or publish the Content without our prior written consent.
6.4 The Client shall indemnify us for any damage or loss arising from misuse of our Content by the Client or its Learners.

7. Fees, Payment Terms & Late Payment

7.1 The Course fee is as set out on our Website or in our Confirmation email, payable in GBP unless otherwise agreed.
7.2 Payment is due in full before access is granted, unless a separate written agreement for invoicing or instalments is made.
7.3 Time is of the essence for payment. The Client agrees that no set-off or withholding applies unless previously agreed in writing.
7.4 If payment is more than seven (7) days overdue we may — at our discretion — withhold access, charge a fixed administration fee of £50, apply interest of 8% per annum above base rate on the overdue amount, or proceed to collection of debt.
7.5 We reserve the right to vary the Course fee at our discretion; the fee confirmed at time of the order in our Confirmation email will apply.

8. Cancellation, Termination & Refunds

8.1 Because this is a B2B supply, the consumer statutory cooling-off rules do not apply.
8.2 Once access is granted, the Course fee is non-refundable except where required by law.
8.3 The Client may cancel prior to access being granted, subject to our written agreement; in such case we may issue a credit note at our discretion.
8.4 We may terminate or suspend access with immediate effect (without refund) if the Client or Learner:
 a) fails to pay any due fee,
 b) breaches these Terms, or
 c) becomes insolvent, enters administration, winding-up, ceases trading or similar.
8.5 Upon termination:
 a) all Clauses which by their nature survive termination (e.g., IP, liability, confidentiality) shall continue to apply;
 b) Learner access will cease, and the Client must cease using all Content unless we agree otherwise in writing.

9. Technical Support & Service Availability

9.1 We provide general technical support for the duration of the Course access period. Support is strictly limited to issues arising from our Course Content or its delivery (for example, modules failing to load).
9.2 We do not cover issues arising from the Client’s or Learners’ hardware, software environment, internet connection, browser settings, or platform-level issues attributable to the third-party provider (for example LearnWorlds).
9.3 We endeavour to make our platform available, but we do not guarantee uninterrupted service. We are not liable for outages caused by hosting providers, network failures, maintenance, force majeure or other events beyond our reasonable control.

10. Limitation of Liability

10.1 Nothing in these Terms shall limit liability for death or personal injury caused by our negligence, or for fraud or other liability which cannot be excluded by law.
10.2 Subject to clause 10.1, our total liability to the Client for any claims arising out of or in connection with the Course shall not exceed the total fees paid for that Course.
10.3 We shall not be liable for:
 a) any loss of profit, business, data, anticipated savings or goodwill;
 b) indirect, special or consequential loss;
 c) Learners’ failure to complete the Course within its access period;
 d) decisions taken or outcomes achieved by Learners as a result of the Course;
 e) any action or omission of the Learner or the Client.

11. Confidentiality & Data Protection

11.1 Each party shall treat as confidential all information disclosed by the other party which is designated as confidential or which by its nature is confidential.
11.2 Confidential Information excludes information which is or becomes public through no fault of the recipient, was known to the recipient before disclosure, is independently developed, or is lawfully disclosed by a third party.
11.3 We shall process personal data in accordance with the UK GDPR and Data Protection Act 2018. The Client shall ensure it has appropriate lawful basis to supply Learner personal data to us.
11.4 We shall only retain personal data for as long as is necessary to deliver the Course and to comply with legal or regulatory obligations.

12. Changes, Force Majeure & General

12.1 We may update or amend these Terms from time to time. The version in force at the date of purchase applies to that purchase.
12.2 We may postpone or vary Course delivery or delivery times in the event of an Event beyond our control (force majeure). If such Event continues for more than six (6) months either party may terminate the Contract with 14 days’ written notice; refunds are at our discretion.
12.3 If any provision of these Terms is held invalid or unenforceable, it shall be severed and the remainder shall continue in full force and effect.
12.4 A failure by either party to enforce any right hereunder does not constitute a waiver of such right.
12.5 This Agreement is governed by the laws of England and Wales and each party submits to the exclusive jurisdiction of the Courts of England and Wales.

13. Certification, Assignment & Third-Party Rights

13.1 Where the Course includes assessments or exams, Learners must complete and pass within the access period for certification to be issued.
13.2 The Client may not assign or transfer the Contract or any rights or obligations hereunder without our prior written consent.
13.3 No person other than the Client and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract, except where expressly stated.