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Privacy Notice


This Privacy Notice sets out the details of how Active Health Group (“we”, “us”, “our”) as data controller, collects and processes your personal data obtained directly from you, or through our website located at, or our other online platforms and social media channels which, for the purposes of this privacy notice, shall be collectively referred to as ("the Website").

For the purposes of this Privacy Notice, personal data shall mean any information that can be used to identify an individual whether directly or indirectly (“Personal Data”).

Please read through the content of this Privacy Notice carefully and ensure that you understand it. If you do not understand the content of this Privacy Notice or do not accept or agree with it then you must stop using the Website and/ or accessing our other online platforms, social media groups and any other associated groups or pages immediately. If you have already provided us with any Personal Data, then you must contact us immediately.

By accessing the Website and providing us with your Personal Data you are warranting that you are over 18 years of age. This Website is directed to individuals who are at least 18 years of age. The Website is not intended to be used by anyone under the age of 18 and we do not collect any Personal Data or information from anyone under 18 years of age in compliance.

If you have any questions about this Privacy Notice or require more information concerning our privacy and data protection practices, please contact us at

What personal data do we process, why do we process it, and how do we collect it

We may process Personal Data that you provide to us by subscribing to a newsletter or email list, requesting information through a contact form, or by any other communication via email, text or through our Website.

We may also process your Personal Data through the use of cookies or other tracking software on our Website. Please refer to our separate cookie policy for further information. 

We may also process Personal Data received from third parties such as Google, Facebook, LinkedIn, Instagram, Paypal, Stripe, Pinterest, Youtube and Twitter, or other information, analytic or advertising providers or other search or payment processing services.  

When we process your Personal Data we will comply with relevant data protection laws and principles such as the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”), which means that your data will be used lawfully, fairly and in a transparent way, kept securely and only for as long as necessary for the purposes we have told you about. 

We shall only collect and process your Personal Data for purposes that are clearly outlined prior to you providing us with your data, or for a legitimate reason. 

Whenever we process your Personal Data we do so on the basis of a lawful condition this will either be because you have given your consent for us to process your Personal Data, where we are under a contractual or legal obligation, or where it is in our legitimate interests to do so.

We do not carry out automated decision making or any type of automated profiling.

The types of Personal Data which we process will vary depending on your own specific circumstances but typically can include:


  • Personal Information: which may include your name, date of birth, email address, phone number, business contact details, correspondence address, IP address. We shall process this data for the purposes of communicating with you and keeping our records on the lawful grounds of legitimate interest;

  • Customer or Client Information: should you purchase goods and/or services from us then we may process information in connection with your purchase, and the supply of that purchase, as well as keeping appropriate records. Such information may include your Personal Information, billing     address, delivery address, credit card or other payment details and we shall process it on contractual grounds;

  • User Information: this may include comments or statements that you may make or post via our Website, online platforms or social media channels, images, documents or videos that you share on or through our Website or through any of our pages or other online platforms, and information concerning your use of our Website or other online platforms such as your browser information, pixel ID, page views, pages visited, number of visits and where appropriate log-in details. We shall process this information to analyse and monitor usage and content of our Website and other     platforms and channels to ensure the content is relevant to you, to support our administration and record keeping requirements, and to maintain security of our systems on legitimate interest grounds;

  • Promotional Information: this may include information you provide in connection with any        promotions, marketing, or advertising from us or our third parties. We shall use this information to provide relevant offers and advertisements, competitions and promotions and other free resources and to monitor our promotional activity, keep records and compile analytics on legitimate interest grounds.

We may also process your Personal Data to deliver or send relevant advertisements to you through our Website and to analyse the success and effectiveness of such adverts for our legitimate interest purposes of promoting and growing our business. 

In accordance with the Privacy and Electronic Communications Regulations (PECR) we may also send you relevant advertisements or marketing information if you:

I.    have ever purchased or enquired about our products or services; and
II.    at the time of your purchase or enquiry you agreed to receive advertising or marketing information from us, and you have not opted out from receiving that information.
Where we contact you through email, we shall ensure that our emails clearly display the location of the sender and include clear options for you to opt-out from receiving contact from us in accordance with the CAN-SPAM Act.

Special Category Data

We do not collect any special category data about you. This is data relating to your health, race or ethnicity, political opinion, religious or philosophical beliefs, trade union membership, genetics, biometrics, sex life or sexual orientation. We do not process any data relating to criminal offences and convictions.

Disclosure of Personal Data

We may use any of the following external service providers to support our business and may share your Personal Data with those third parties:

I.    Infusionsoft;
II.    Facebook;
III.    Google;
IV.             Paypal;
V.    Stripe;
VI.    Active Campaign;
VII.    Zoom;
VIII.    Dropbox;
IX.    Whatsapp.

We understand that all of these third parties have appropriate technical and security processes in place to protect your data.

We may also share your Personal Data as follows:

I.    where it is necessary for external service providers who have been engaged by us to assist in the provision of services to our clients and customers;
II.    where it is required by our professional support teams;
III.    where we are required by a government body or legal obligation or to protect our rights;
IV.    where it is required in connection with the sale or purchase of any business or assets;
V.     with any other member or company of our group. 
Where we have outsourced a function or activity to an external service provider, we will only disclose      Personal Data that the service provider needs to undertake that function or activity, and we require         external service providers to agree to keep your Personal Data secure in accordance with the relevant law.

We agree not to share your Personal Data with any third party for that third party’s marketing purposes unless we have obtained your consent to do so. 

Transfer of Personal Data

Our Website is located within the United Kingdom and your data will be processed in the United Kingdom. We comply with the Internet laws applicable to that country. 

We may also transfer your Personal Data to a third-party service provider which requires your Data to be transferred outside of the EEA. Where your Data is transferred outside of the EEA by our third-party service providers, we understand that they comply with the following standards relating to the security of your Personal Data:

 I.     Infusionsoft use the EU Model Contract which governs the lawful transfer of data from the EEA to countries outside of the EEA. In respect of any payment or financial information Infusionsoft also complies with the Payment Card Industry Data Security Standards;
II.     Facebook complies with the General Data Protection Regulation and is certified under the Privacy shield for data transfers;
III.    Google complies with the General Data Protection Regulation and is certified under the privacy shield for data transfers. Google also complies with the Payment Card Industry Data Security Standards;
IV.    Paypal relies on Binding Corporate Rules approved by competent Supervisory authorities; 
V.    Stripe is certified under the EU-US Privacy Shield as well as EU Standard Contractual Clauses and Binding Corporate Rules.
VI.    Active Campaign is certified under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy shield for data transfers;
VII.    Zoom is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield; 
VIII.    Dropbox is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield;
IX.    Whatsapp is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield

We do not transfer your personal data outside of the EEA.]

Data Security

We take the protection of your Personal Data seriously and have taken suitable and reasonable steps to protect the Personal Data we hold from misuse, loss, unauthorised access, and any modification or disclosure. 

We limit access to your Personal Data to those employees, agents, contractor or third parties who have a business need to know.  They will only process your Data on our instructions and must keep it confidential.

If you are submitting Personal Data over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in       transmitting information across the internet. If you prefer, we can arrange for you to submit your Personal Data through alternative means. Please contact us to discuss alternative methods. 

Data Retention

We will not keep your Personal Data for longer than is required with regard to the purpose for which it was collected by us or provided by you including any legal or record keeping requirements and will take reasonable steps to destroy or permanently de-identify your Personal Data when it is no longer required.

Your Rights in Relation to the Data We Hold 

You have rights in relation to your Personal Data, these include the right to access and receive a copy of your Personal Data, to ask us to correct any errors, to erase your Personal Data, to restrict or object to how your information is processed. You can find out more about your rights by visiting  

To ensure the information we hold about you remains accurate please contact us using the email address above if at any time your personal details change.

Where you have provided your consent for us to process your Personal Data you can withdraw that consent at any time. Should you wish to do so please contact us at the above email address.

If you are not happy with how we process your Personal Data you have the right to lodge a complaint with The Information Commissioners Office (ICO), the UK supervisory authority for data protection issues].

If you have any questions relating to this notice, please contact our Data Protection Officer / Data Privacy Manager / EU Representative using the following details:
Name: Richard Johnson
Email Address:
Postal Address:] 79 Lever Street, Manchester, M1 1FL

Links to Other Sites

The Website may contain links to other sites. We are not responsible for the privacy practices of those websites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites. If you have any concerns regarding the privacy of your information you should ensure you are aware of the privacy policies of those sites before disclosing any personal information.

Changes to this Privacy Notice

We reserve the right to alter or amend this Privacy Notice without any prior notice to you. Should our Privacy Notice be altered, the new Privacy Notice will be posted on the Website.

Your first use of our Website after the date of any amendments or alterations will constitute your               acceptance of such changes therefore, we recommend you review this Privacy Notice regularly to keep   informed of any changes.

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The website (“the Website”) is owned and operated by Active Health Group, their officers, employees or agents (“we, our, us”).

Please read the Terms of Use and Privacy Notice documents displayed on this Website before using this Website.  By accessing, visiting and/or using our Website you are accepting the terms of this Disclaimer as well as the terms contained within the Terms of Use and Privacy Notice documents and agree to be bound by them.

For the purposes of this Disclaimer, the definition of Website shall include our other online platforms and social media channels.

We reserve the right to make changes or revisions to this Disclaimer or our Website without notice. 

The content of this Website is protected by copyright. No portion of this Website may be copied or replicated in any form without our express written consent.

Any queries concerning the content of this disclaimer should be addressed to

Website Use

1.    By accessing this Website, you agree that you are 18 years or older and have the mental and legal capacity to enter into and abide by the terms of this Disclaimer.

2.    The information contained within this Website is for general information and /or educational purposes only. Whilst every endeavour is made to keep the information up-to-date and correct, no representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information contained therein, or its products or services for any purpose, are made and all warranties are excluded to the fullest extent permitted by law. 

3.    Any reliance you place on any such information is strictly at your own risk. In no event will we be liable for any loss or damage, whether direct or indirect, arising out of, or in connection with, the use of the Website and the information or contents therein, or any products or services purchased therefrom.

4.    By agreeing to opt-in to receive content distributed by us, or by accessing our Website you accept that nothing on the Website or distributed via email is intended to take the place of a personal consultation with us concerning your specific health related issue.

5.    By using the Website, you accept that any access to the Website and use of any content or information contained therein, or links to any third-party sites or resources is done wholly at your own risk.

6.    By using the Website and accessing the information and content contained therein you agree to fully indemnify us, our agents, or other parties associated with us, from any causes of action, damages, losses, costs or expenses howsoever incurred as a result of your use of our Website.

7.    Through the Website you are able to link to other Websites and resources which are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

8.    Every effort is made to keep our Website up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website being unavailable due to technical issues beyond our control.

9.    We will attempt to monitor comments and posts made by third parties and users as often as possible and shall deal with anything objectionable or offensive in the manner that we deem appropriate and in reasonable time. We shall not be held responsible for material posted by a third party outside of our control. Should you, as a user of our Website, see anything objectionable or offensive posted by a third party you agree to notify us as soon as practicable and to not take any action against us based upon that third-party content.

10.    We do not assume any liability for any use of the Website whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:

10.1    Loss of profits;
10.2 Loss of sales or business;
10.3 Loss of agreements or contracts;
10.4 Loss of anticipated savings;
10.5 Loss of use or corruption of software, data or information;
10.6 Loss or damage to goodwill;
10.7 Any indirect or consequential loss.

11.    Nothing in this Disclaimer or in our Website Terms of Use document shall exclude or limit our liability for:

11.1    Death or personal injury caused by negligence;
11.2 Fraud or misrepresentation;
11.3 Any liability which cannot be excluded or limited under law.

12.    No liability is accepted for any claim arising from your reliance upon or use of any of the information or content provided via the Website or by email, whether or not payment is made for the use of that content or information, or use of, or reliance upon any products or services purchased or provided.

13.    No liability is accepted for any damages incurred as a result of your reliance or use of information contained within the Website or provided by email, which is written by a third party, whether endorsed by us or not. Use or reliance upon that information is strictly at your own risk.

14.    Where testimonials are used within the Website or in emails, these testimonials are not to be considered as a guarantee that you will experience the same or similar results or experience.

15.    If any provision or part-provision of this Disclaimer, our Website Terms of Use document and /or our Privacy Notice is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part- provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this paraphrase shall not affect the validity and enforceability of the rest of this Disclaimer, the Website Terms of Use, and/or the Privacy Notice. 

16.    Your use of the Website constitutes full and complete acceptance and agreement to this Disclaimer and the Terms of Use and Privacy Notice documents referred to above and displayed on the Website.

17.    This Disclaimer along with the Terms of Use document and Privacy Notice documents shall be governed and construed in accordance with the laws of England and Wales and by your use of the Website you agree to the non-exclusive jurisdiction of those Courts. 

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