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Practical Course Booking Terms and Conditions

These terms and conditions apply to face to face, classroom based courses.

If you are purchasing a course as a consumer you are entitled to receive a refund if you cancel your course in writing to within the 14 day Cooling-off Period.  This period starts when you pay for your course (either in full or first payment).     Please note, this does not apply if your course starts within 14 days.  If you consent to receiving your course within 14 days of booking, you also waive your right to a refund. 

“consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession".  If you are unsure, please read this article, or check with your local Citizens Advice.



The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any course or workshop (“Workshop”) organised by  Active Wellness Centre Ltd T/A Active Health Group  (“we” or “us”). Please ensure you have read and understand the following:

1.    Acceptance of terms and conditions
By completing the registration form for a particular course, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the course on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation. 
2.    Payment
The fee for attending the course (“Registration Fee”) will be as stated on the registration form from for the relevant course from time to time.  Payment for the Registration Fee must be made at the time of completing the registration form and in any event prior to the date of the course. Payment can be in full, or instalments, if that option is available. If payment is not received within 7 days of your registration, your registration will be cancelled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider and you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you. We reserve the right to run price promotions as we think fit. 
3.    Refunds
Course fees for the course shall be non-refundable except as set out in paragraphs 4 and 5 below.
There may be circumstances in which we need to cancel the course. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make very effort to provide you with such refund within 60 days of the date of cancellation. 
4.    Postponement or change to venue
There may be circumstances in which we need to postpone the course or change the venue at which course is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the course or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by emailing us at and we shall provide you with a full refund. 
5.    Liability
Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such course and we shall not be liable under any circumstances for any consequential losses. 
6.    Your obligations
If you act in any way which in our opinion is likely to cause any harm or nuisance to any person on the course, you will be required to leave the Workshop and we shall not be liable to refund your Registration Fee or any other payment. 
You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the course in which case no refund will be provided. You may not bring any equipment or items of a hazardous or dangerous nature to the course. 
You shall not cause any damage to any part of the venue including outside areas, and all inside walls, flooring, fixtures and fittings. You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.
You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the course by you.

7.    Promotional materials and materials at the Workshop
We shall not be liable for errors or omissions contained in any promotional materials or other materials used at the course including names and other contact details of participants who have consented to be named in such materials.
Unless otherwise stated, the copyright for any such promotional materials and any materials used at the course including course notes, slides, brochures, articles and case studies belongs to us and may not be reproduced in any medium without our prior written consent. 
You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use. 
We reserve the right to change the published programme including the publicised speakers or materials as we think fit. 

8.    Photography and filming
We may wish to photograph or film the course and reserve the right to do so for the purposes of promoting future workshops or otherwise. If you do not wish to be photographed or filmed, please make this known to us before the start of the course and we may require that you sit in a separate section of the room. You may take photographs but not film of the course.
9.    Data protection
We will communicate with you using the contact details provided on the Registration Form for the purposes of the course. We will use and process your personal data in accordance with our Privacy Notice that you can view at 
10.    Tickets
We shall not send you tickets for the workshop. We will have your name on the attendee list and if you have paid the Registration Fee you shall be provided with access to the Workshop. 
11.    Travel, accommodation and refreshments
You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Workshop. If you are late at the workshop or prevented from attending the Workshop due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Workshop until you arrive.  No refreshments are included in your Registration Fee and may be purchased from the venue at an additional cost.
12.    Disability and medical conditions
If you have any disability or medical condition that requires us to make special arrangements for you, please email us at as soon as possible and in any workshop at least 2 weeks prior to the date of the Workshop.  
13.    Limitations of Liability 
Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability. 
Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Workshop and we shall not in any circumstances be liable to you for any consequential loss whatsoever. 

14. We reserve the right to alter and amend any aspect of the Workshop, at any time, without notice, this includes, and not limited to, fees, modules, tutors, course texts and awarding body.  This can be due to, but not limited to, industry changes, new research findings, awarding body closures/takeovers, qualification withdrawal.  If there is a change in fee once a fee has been agreed, this will not affect you.  

15. Where there are assignments/assessments/exams required to pass the Workshop these need to be completed and passed prior to any certification being issued and within the Workshop expiry timeframe.  

16.    Governing law
These Terms shall be governed by English Law and your hereby submit to the exclusive jurisdiction of the English Courts.

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